Frequently Asked Questions
Our team has compiled the most frequently asked questions to help you quickly access essential information about your orders and our products.
Order & Tracking
How can I track my order?
Once your order has been shipped, an email containing your tracking number will be automatically sent to you. You can check the progress of your package at any time via the link provided.
Where can I find my order number?
It can be found in the confirmation email you received immediately after your purchase. If you can't find it, you can contact us via the Contact page.
Can I modify or cancel my order?
An order can sometimes be modified if it hasn't yet been processed by our logistics team. For any inquiries, please contact us promptly so we can investigate the situation.
Delivery
What are the delivery times?
The average delivery time for mainland France is 5 to 10 working days , depending on the product and the period.
My parcel is late, what should I do?
Delivery times may vary depending on the carrier or peak periods. If the tracking information hasn't updated for several days, please contact us and we will check the delivery status.
Do you ship internationally?
Yes, some products can be shipped to other countries. Shipping times and associated costs are displayed at checkout.
Products
Do the products come with a warranty?
Each product is covered by a legal guarantee in accordance with current regulations. Specific details are provided in the description of each item.
Are the items checked before being sent?
The products are checked by our logistics partners before shipment to ensure their conformity.
Payment
What payment methods do you accept?
We accept payments by bank card (Visa, Mastercard, etc.) as well as the secure payment solutions offered by our platform.
Is the payment secure?
Yes. All transactions are processed through certified providers that comply with current security standards.
Returns & Refunds
How do I make a return?
You have 14 days after receiving your order to return it. Full instructions are in our return policy, available at the bottom of the page.
What are the refund processing times?
Once the return has been received and verified, the refund is usually processed within a timeframe that varies depending on your bank.
Can I exchange a product?
Exchanges are not always possible. Depending on the product, a return and then a new purchase may be necessary.
Assistance
How do I contact customer service?
You can contact us at any time via our dedicated Contact page. Our team processes messages in the order they are received.
When can I expect a response?
We respond as soon as possible depending on the volume of requests.
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Secure Payment
Your payments are processed through certified platforms that comply with current security standards. All transactions are protected.
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Transparent Information
Each product is presented with its essential characteristics and all the information needed to help you make an informed choice.
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Support Available
Our team is available to answer any questions you may have regarding a product or your order.